Privacy Policy
Privacy Policy
Last updated: 26 July 2026
1. Who we are
Platterz N Prep is operated by [Ham N Eggz Ltd], trading as Platterz N Prep.
Our contact details are:
Address: 21 Maxwellton Street, Paisley, PA1 2UF
Email: hello@platterznprep.co.uk
Telephone: 07495 247834
Website: www.platterznprep.co.uk
For data protection purposes, [LEGAL ENTITY NAME] is the controller of the personal information described in this Privacy Policy.
2. Information we collect
We may collect and process the following personal information:
Your name
Your address
Your telephone number
Your email address
Your order, collection or delivery information
Information you provide through our contact form
Details of correspondence with us
Your marketing preferences
Technical information, including your IP address, browser, device and website usage
Payment confirmation and transaction information
Payment card details are entered securely through our payment provider. We do not normally receive or store your complete card number, security code or full payment credentials.
3. How we collect your information
We collect information when you:
Place an order through our website
Contact us by telephone, email or website form
Arrange a collection or delivery
Subscribe to marketing communications
Communicate with us through social media
Visit or use our website
Some technical information may be collected automatically through cookies and similar technology.
4. How we use your information
We may use your personal information to:
Process and fulfil your order
Take and confirm payment
Arrange collection or delivery
Contact you about your order
Respond to enquiries, complaints or refund requests
Provide customer service
Maintain financial, tax and business records
Prevent fraud and protect our business
Improve our products, services and website
Send marketing communications where you have consented or where otherwise permitted by law
Meet our legal and regulatory obligations5. Our lawful reasons for using your information
We process personal information under one or more of the following lawful bases:
Contract: When we need the information to process an order, take payment, arrange collection or delivery, or provide the products you have requested.
Legal obligation: When we need to retain or use information to meet tax, accounting, food-safety or other legal requirements.
Legitimate interests: When it is reasonably necessary to operate, protect and improve our business, respond to customers, prevent fraud or maintain website security.
Consent: When you have given us permission, including for certain marketing communications or non-essential website cookies. You may withdraw your consent at any time.
6. Who we share information with
Where necessary, we may share relevant information with trusted organisations that help us operate our business, including:
Lightspeed, which provides our website and online ordering platform
Dojo and other payment-processing providers
Delivery providers where delivery has been arranged
Website hosting, email, IT and technical-support providers
Accountants, professional advisers and insurers
Government bodies, regulators, law-enforcement agencies or courts where legally required
We only provide the information reasonably required for the service being performed. These organisations may process information under their own privacy policies.
We do not sell personal information.
7. Payment information
Online payments are processed securely by our payment provider. Payment providers may collect and process information needed to authorise payments, prevent fraud and comply with financial regulations.
Please review the payment provider’s privacy information for further details about how it processes payment data.
8. Marketing
We may send you information about our products, services and offers where you have agreed to receive it or where we are otherwise legally permitted to do so.
You can stop receiving marketing communications at any time by:
Using the unsubscribe option in a marketing message
Emailing
Calling 07495 247834
We will still contact you when necessary to deal with an active order or enquiry.
9. Cookies
Our website may use cookies and similar technology to:
Keep the website and shopping cart working
Remember customer preferences
Maintain website security
Understand how visitors use our website
Support advertising or marketing, where permitted
Essential cookies may be used because they are necessary for the website to function. We will request your consent before using non-essential cookies where consent is required.
You can manage cookies through the cookie controls on our website and your browser settings. Disabling some cookies may affect how the website works.
10. How long we retain information
We only keep personal information for as long as reasonably necessary.
Order, payment and accounting records may normally be retained for up to seven years to meet tax, accounting, fraud-prevention and legal requirements.
General enquiries and customer correspondence will normally be retained only for as long as necessary to deal with the matter and maintain appropriate business records.
Marketing information will be retained until you unsubscribe, withdraw your consent or we determine that it is no longer required.
11. International transfers
Some service providers may store or process information outside the United Kingdom. Where this happens, we take reasonable steps to ensure appropriate legal safeguards are used to protect your information.
12. How we protect your information
We use reasonable organisational and technical measures to protect personal information against loss, misuse, unauthorised access, alteration or disclosure.
Although we take appropriate precautions, no online system can be guaranteed to be completely secure.
13. Your data-protection rights
Depending on the circumstances, you may have the right to:
Ask for a copy of the personal information we hold about you
Ask us to correct inaccurate or incomplete information
Ask us to delete certain information
Ask us to restrict how certain information is used
Object to certain uses of your information
Receive certain information in a portable format
Withdraw consent where we rely on consent
Complain about how we use your information
Some rights are subject to legal conditions and exceptions.
To exercise your rights, email hello@platterznprep.co.uk or write to us at 21 Maxwellton Street, Paisley, PA1 2UF.
We may ask for proof of identity before responding to a request.
14. Complaints
Please contact us first if you have concerns about how we use your personal information, and we will try to resolve the matter.
You also have the right to complain to the Information Commissioner’s Office:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Website: www.ico.org.uk
Telephone: 0303 123 1113
15. Children’s information
Our website and online ordering services are not intended to collect personal information directly from children. If you believe a child has provided personal information without appropriate permission, please contact us.
16. Changes to this policy
We may update this Privacy Policy when our services, website or legal obligations change. The latest version will always be displayed on this page with its most recent update date.
17. Contact us
For questions about this Privacy Policy or how we use personal information, contact:
[Ham N Eggz Ltd], trading as Platterz N Prep
21 Maxwellton Street
Paisley
PA1 2UF
Email: hello@platterznprep.co.uk
Telephone: 07495 247834
Tell visitors a little about what this page is about. Be specific: explain why your brand stands out when showcasing products, share #1 reason why you win customers over when sharing reviews, or introduce yourself when you want to communicate brand history and mission.
Refund Policy
Refund Policy
Last updated: 26 July 2026
This Refund Policy applies to purchases made from Platterz N Prep through our website, by telephone or directly with our staff.
Fresh and Perishable Food
Our platters and meals are freshly prepared and are perishable. Because of this, customers do not normally have the right to cancel simply because they have changed their mind once preparation has begun.
This does not affect your statutory rights if your order is faulty, unsafe, not as described or otherwise not of satisfactory quality.
Cancelling or Changing an Order
Please contact us as soon as possible if you need to cancel or change an order.
If preparation has not begun and ingredients have not been specially ordered for your purchase, we will normally allow the order to be cancelled and provide a full refund.
Once ingredients have been specially ordered or preparation has begun, we may be unable to offer a refund for a cancellation or change of mind because the food is fresh, perishable and prepared for your order.
When You Are Entitled to a Refund
You may be entitled to a full or partial refund, replacement or other appropriate remedy if:
Your order is faulty, unsafe or not fit for consumption
Your order is significantly different from its description
You receive the wrong products
Products you paid for are missing
We cancel your order
We are unable to fulfil your order
Your order is not ready or provided due to an error by Platterz N Prep
We may offer a replacement instead of a refund where this is reasonable and acceptable to you.
Reporting a Problem
Please report problems as soon as reasonably possible after receiving or collecting your order.
Contact us with:
Your name and order number
Details of the problem
Photographs of the food or packaging, where appropriate
Details of any missing or incorrect products
Where reasonably possible, please keep the affected food and packaging until we have responded, as we may need further information to investigate the issue.
Collection Orders
Customers are responsible for collecting orders at the agreed date and time.
If you are delayed, please contact us immediately. Because our products are freshly prepared and perishable, refunds will not normally be provided when an order has been prepared correctly but the customer fails to collect it.
If an order cannot be collected because of an error by Platterz N Prep, we will offer a replacement, rearranged collection or refund as appropriate.
Refund Processing
Approved refunds will be returned to the original payment method unless otherwise agreed.
We will process an approved refund without undue delay and normally within 14 days. Your bank or card provider may take additional time to show the refund in your account.
Statutory Rights
Nothing in this Refund Policy limits or removes your rights under the Consumer Rights Act 2015 or other applicable consumer-protection law.
Contact Us
To request a cancellation, report an issue or ask about a refund, contact:
Platterz N Prep
21 Maxwellton Street
Paisley
PA1 2UF
Telephone: 07495 247834
Email: hello@platterznprep.co.uk
