Privacy Policy

Last updated: 26 July 2026

1. Who we are

Platterz N Prep is operated by Ham N EGGZ Ltd, trading as Platterz N Prep.

Our contact details are:

Address: 21 Maxwellton Street, Paisley, PA1 2UF

Email: hello@platterznprep.co.uk

Telephone: 07495 247834

Website: www.platterznprep.co.uk

For data protection purposes, Ham N EGGZ Ltd is the controller of the personal information described in this Privacy Policy.

2. Information we collect

We may collect and process the following personal information:

Your name

Your address

Your telephone number

Your email address

Your order, collection or delivery information

Information you provide through our contact form

Details of correspondence with us

Your marketing preferences

Technical information, including your IP address, browser, device and website usage

Payment confirmation and transaction information

Payment card details are entered securely through our payment provider. We do not normally receive or store your complete card number, security code or full payment credentials.

3. How we collect your information

We collect information when you:

Place an order through our website

Contact us by telephone, email or website form

Arrange a collection or delivery

Subscribe to marketing communications

Communicate with us through social media

Visit or use our website

Some technical information may be collected automatically through cookies and similar technology.

4. How we use your information

We may use your personal information to:

Process and fulfil your order

Take and confirm payment

Arrange collection or delivery

Contact you about your order

Respond to enquiries, complaints or refund requests

Provide customer service

Maintain financial, tax and business records

Prevent fraud and protect our business

Improve our products, services and website

Send marketing communications where you have consented or where otherwise permitted by law

Meet our legal and regulatory obligations5. Our lawful reasons for using your information

We process personal information under one or more of the following lawful bases:

Contract: When we need the information to process an order, take payment, arrange collection or delivery, or provide the products you have requested.

Legal obligation: When we need to retain or use information to meet tax, accounting, food-safety or other legal requirements.

Legitimate interests: When it is reasonably necessary to operate, protect and improve our business, respond to customers, prevent fraud or maintain website security.

Consent: When you have given us permission, including for certain marketing communications or non-essential website cookies. You may withdraw your consent at any time.

6. Who we share information with

Where necessary, we may share relevant information with trusted organisations that help us operate our business, including:

Lightspeed, which provides our website and online ordering platform

Dojo and other payment-processing providers

Delivery providers where delivery has been arranged

Website hosting, email, IT and technical-support providers

Accountants, professional advisers and insurers

Government bodies, regulators, law-enforcement agencies or courts where legally required

We only provide the information reasonably required for the service being performed. These organisations may process information under their own privacy policies.

We do not sell personal information.

7. Payment information

Online payments are processed securely by our payment provider. Payment providers may collect and process information needed to authorise payments, prevent fraud and comply with financial regulations.

Please review the payment provider’s privacy information for further details about how it processes payment data.

8. Marketing

We may send you information about our products, services and offers where you have agreed to receive it or where we are otherwise legally permitted to do so.

You can stop receiving marketing communications at any time by:

Using the unsubscribe option in a marketing message

Emailing

Ham N EGGZ Ltd

hello@platterznprep.co.uk

Calling 07495 247834

We will still contact you when necessary to deal with an active order or enquiry.

9. Cookies

Our website may use cookies and similar technology to:

Keep the website and shopping cart working

Remember customer preferences

Maintain website security

Understand how visitors use our website

Support advertising or marketing, where permitted

Essential cookies may be used because they are necessary for the website to function. We will request your consent before using non-essential cookies where consent is required.

You can manage cookies through the cookie controls on our website and your browser settings. Disabling some cookies may affect how the website works.

10. How long we retain information

We only keep personal information for as long as reasonably necessary.

Order, payment and accounting records may normally be retained for up to seven years to meet tax, accounting, fraud-prevention and legal requirements.

General enquiries and customer correspondence will normally be retained only for as long as necessary to deal with the matter and maintain appropriate business records.

Marketing information will be retained until you unsubscribe, withdraw your consent or we determine that it is no longer required.

11. International transfers

Some service providers may store or process information outside the United Kingdom. Where this happens, we take reasonable steps to ensure appropriate legal safeguards are used to protect your information.

12. How we protect your information

We use reasonable organisational and technical measures to protect personal information against loss, misuse, unauthorised access, alteration or disclosure.

Although we take appropriate precautions, no online system can be guaranteed to be completely secure.

13. Your data-protection rights

Depending on the circumstances, you may have the right to:

Ask for a copy of the personal information we hold about you

Ask us to correct inaccurate or incomplete information

Ask us to delete certain information

Ask us to restrict how certain information is used

Object to certain uses of your information

Receive certain information in a portable format

Withdraw consent where we rely on consent

Complain about how we use your information

Some rights are subject to legal conditions and exceptions.

To exercise your rights, email Ham N EGGZ Ltd hello@platterznprep.co.uk or write to us at 21 Maxwellton Street, Paisley, PA1 2UF.

We may ask for proof of identity before responding to a request.

14. Complaints

Please contact us first if you have concerns about how we use your personal information, and we will try to resolve the matter.

You also have the right to complain to the Information Commissioner’s Office:

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Website: www.ico.org.uk

Telephone: 0303 123 1113

15. Children’s information

Our website and online ordering services are not intended to collect personal information directly from children. If you believe a child has provided personal information without appropriate permission, please contact us.

16. Changes to this policy

We may update this Privacy Policy when our services, website or legal obligations change. The latest version will always be displayed on this page with its most recent update date.

17. Contact us

For questions about this Privacy Policy or how we use personal information, contact:

Ham N EGGZ Ltd, trading as Platterz N Prep

21 Maxwellton Street

Paisley

PA1 2UF

Email: hello@platterznprep.co.uk

Telephone: 07495 247834